Job Title: Veterinary Assistant
Reports To: Practice Manager
FLSA Classification: Non-Exempt
Status: Full-time or Part-time
ABOUT ROOTS
At Roots Veterinary Hospital, we believe pets deserve better than corporate medicine. Dr. Amanda Olson and team founded Roots to step away from rushed appointments and one-size-fits-all protocols. We slow down, listen, and pair exceptional medicine with genuine relationships in a calm, welcoming space. Care here is a partnership, and you will play an integral role.
THE ROLE
As the heartbeat of healing, you are the vital link between the medical team, the patient, and the client. You anticipate needs, calm anxieties, and keep the practice running safely and efficiently. Your empathy and expertise in patient care and client communication allow doctors to focus on their work. You prepare for exams, monitor patients, and ensure everyone feels cared for. Ultimately, your ability to connect with people and their pets transforms a stressful visit into a positive, healing experience.
A PIVOTAL POSITION
Relationship-based medicine needs time, focus, and trust. You clear the path so our clinicians can think, connect, and practice great medicine without hurry. Your calm presence and thoughtful prep help every visit feel personal, not transactional.
WHO YOU ARE
You are a trusted partner in every procedure. From gentle restraint to surgical prep, from client education to patient comfort, you make comprehensive care possible. You blend technical expertise with genuine compassion so every pet feels safe and every family feels heard. You actively advocate for each patient and help deliver personalized, relationship-driven care that sets us apart from corporate medicine.
You will help oversee daily operations, medical care, and strategic initiatives of the practice. This position demands a passion for animal welfare combined with a strategic mindset to deliver and uphold the highest standards of service.
CORE QUALITIES
Initiative • Integrity • Collaboration • Flexibility • Independence • Resilience
You identify opportunities where others see obstacles, transforming complex medical information into clear, compassionate guidance. You take ownership of outcomes, communicate with clarity and purpose, and deliver thoughtful solutions before challenges escalate. Your consistent, professional service builds trust across the team while maintaining the highest standards of excellence.
CORE RESPONSIBILITIES
Medical Excellence & Safety: Follow veterinarian-directed care and professional guidelines. Escalate concerns immediately and own your actions. Handle multiple priorities under pressure while staying composed.
Patient Care & Documentation: Use low-stress restraint techniques for everyone’s protection. Track hospitalized animals and report changes quickly. Maintain complete, accurate patient records.
Clinical Support: Ready rooms, equipment, and supplies for all procedures. Support surgery and dentistry within legal scope. Perform all skills within legal limits and hospital policy.
Client & Team Support: Explain care plans, medications, and follow-up needs. Back up scheduling and client communication as needed. Train paraprofessional teammates when possible.
Operations: Create order from complexity with clear systems and follow-through. Identify root causes and deliver practical, timely solutions. Keep all areas clean, sterile, and organized. Jump in wherever needed to keep operations running smoothly.
QUALIFICATIONS
- Prior veterinary assistant experience preferred, or strong animal-handling background
- Proficiency with safe restraint, basic patient monitoring, and hospital sanitation
- Comfort with practice software and standard office tools (Outlook, Word, Excel)
- Strong written and verbal communication in English
- Ability to follow instructions, prioritize, and multitask with accuracy
- Basic math skills for dosing and measurements
- Eligibility to perform tasks within the state practice act
WORK SETTING
This is a hands-on, active role in a clinical environment. Expect regular standing and walking, teamwork around patients, direct interaction with animals, and occasional lifts up to 50 pounds with assistance or equipment. You will work around clinical equipment, use PPE, and operate in variable noise levels, with periodic computer-based tasks. We are committed to an inclusive workplace and will provide reasonable accommodations in accordance with applicable laws.
EXPERIENCE, EDUCATION, AND TRAINING
High school diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances. Previous experience with client service is a plus.
HOW TO APPLY
Ready to put down some roots? We are building a team that believes veterinary medicine should be personal, meaningful, and fulfilling. If this sounds like you, please start your application by clicking “Apply Now” below: